Responsibilities
Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Fort Worth, TX. Key Tasks:
- Manage consumable inventory
- Replace toner/consumables/paper
- Ensure adequate consumables are available at customer sites
- Clear paper jams
- Assist end user with device functionality
- Coordinate with Company with SW branded support
- Report customer dissatisfaction to CSM/SDM
- Assist with the collection of usage pages per devices as needed
- Swap out devices with spares as needed
- Perform initial troubleshooting
- Perform maintenance on devices as directed by ADM
- Web based SW to manage fleet - proactive monitoring
- Track usage/activities @ Customer sites
- Manage utilization of onsite spare device inventory
- Coordinate with 3rd party suppliers to obtain status on 3rd party equipment
- Manage and oversee current service agreements that exist with other suppliers
- Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central
- Apply knowledge of NT/Unix/MS platforms to resolve issues with the Fleet
- Manage the Discovery data collection and provide results to Company transition team
Responsibilities
- Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
- Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
- Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
- Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
Requirements
- High School diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
- Typically has 4-6 years of related work experience, preferably in maintenance, quality, or a related field
Knowledge & Skills:
- Agile Methodology
- Amazon Web Services
- Auditing
- Automation
- Business Process
- Business Requirements
- Change Management
- Computer Science
- Data Analysis
- DevOps
- Finance
- Information Systems
- Information Technology Infrastructure Library
- IT Service Management
- Linux
- Microsoft Azure
- Project Management
- SAP Applications
- Scrum (Software Development)
- Technical Support
Cross-Org Skills:
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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