Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Fort Worth, TX. Key Tasks: * Manage consumable inventory * Replace toner/consumables/paper * Ensure adequate consumables are available at customer sites * Clear paper jams * Assist end user with device functionality * Coordinate with Company with SW branded support * Report customer dissatisfaction to CSM/SDM * Assist with the collection of usage pages per devices as needed * Swap out devices with spares as needed * Perform initial troubleshooting * Perform maintenance on devices as directed by ADM * Web based SW to manage fleet - proactive monitoring * Track usage/activities @ Customer sites * Manage utilization of onsite spare device inventory * Coordinate with 3rd party suppliers to obtain status on 3rd party equipment * Manage and oversee current service agreements that exist with other suppliers * Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central * Apply knowledge of NT/Unix/MS platforms to resolve issues with the Fleet * Manage the Discovery data collection and provide results to Company transition team Responsibilities: * Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols * Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols * Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols * Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction* High School diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence * Typically has 4-6 years of related work experience, preferably in maintenance, quality, or a related field Knowledge & Skills: * Agile Methodology * Amazon Web Services * Auditing * Automation * Business Process * Business Requirements * Change Management * Computer Science * Data Analysis * DevOps * Finance * Information Systems * Information Technology Infrastructure Library * IT Service Management * Linux * Microsoft Azure * Project Management * SAP Applications * Scrum (Software Development) * Technical Support Cross-Org Skills: * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity