Kforce has a client that is seeking a Desktop Support in Denver, CO. Expected Responsibilities: * Installs, upgrades, troubleshoots, and maintains endpoint hardware and software * Image computers, install applications using in-house tools (SCCM/PXE boot) * Responds to calls, chats, service tickets, and dispatched requests for technical support * Diagnoses and fixes endpoint network, software, and hardware issues * Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.) * Communicates with users on proper computer uses and policies utilizing excellent customer service skills * Provides ad-hoc training to users and groups on hardware and software systems * Works with other IT teams on complex Incident and Request resolutions * Maintains computerized inventory of computer equipment through our support platform * Creates and maintains Knowledge-Based articles for support * Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization * Provides assistance with office moves, new hire setups (moving and set-up of IT equipment) * Performs all other necessary tasks related to IT Support of the respective company agencies and supported locations * Business travel may be required to perform some support activities utilizing company fleet vehicles* Education requirement: Graduation from High School or the possession of GED, HiSET or TASC Certificate * Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement * License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date * Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems * Strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic * Strong communicator and detail oriented * Experience supporting Windows 10, 11 * Experience supporting Microsoft Office 365 * Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives * ServiceNow experience * Experience and knowledge in ITIL process handling incident, change and problem management * SCCM, Cisco AnyConnect/SecureConnect * Independent self-starter able to collaborate actively with others in a cross-functional team