Job Description Key Responsibilities: * Technical Support: * Troubleshoot and resolve software and hardware issues * Provide technical support for in-house, third-party, and market data applications * Assist with operating system, driver, and firmware support * Configure and maintain home and remote work setups * Infrastructure Management: * Manage hardware inventory and procurement * Maintain IT rooms and equipment * Support office moves, relocations, and decommissioning * Perform basic network tasks, such as cable patching * User Support: * Provide timely and effective user support via various channels (email, phone, chat) * Assist with onboarding and offboarding processes * Evaluate user needs and recommend appropriate solutions * Train users on new technologies and processes * Incident Management: * Log, track, and resolve incidents and service requests * Escalate issues as necessary and communicate status updates * Proactively monitor systems and identify potential problems * Additional Requirements: * Participate in on-call rotation for after-hours and weekend support * Stay current with technology trends and industry best practices * Adhere to company policies, procedures, and security standards * Work collaboratively with other IT teams and business units * Required Skills and Experience: * Strong knowledge of IT hardware and software * Experience with troubleshooting and problem-solving techniques * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong customer service orientation * Additional specific technical skills preferred, such as: * Operating systems (Windows, macOS) * Network protocols (TCP/IP, DNS, DHCP) * Security best practices * Scripting languages (PowerShell, Python) * ServiceNow * JIRA, Kanban