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Robert Half

Desktop Support Analyst

Maple Grove, MN

18 days ago
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Summary

Salary: $30.00 to $37.26 hourly

Description

We are seeking a Level II IT Support Analyst who has a passion for learning and delivering exceptional technical support.

Key Responsibilities

  • Serve as the central point of contact for IT assistance via email, phone, and walk-up interactions to foster outstanding customer experiences, focusing on first-contact resolution of incidents and service requests
  • Deliver first- and second-level technical support for end-user devices, including office suite productivity tools, ensuring employees have the resources and tools needed for maximum efficiency
  • Implement and maintain ITIL-aligned support processes and best practices, contributing to improved operations and customer satisfaction
  • Facilitate IT asset management processes—including tools, procedures, and standards—to assist in seamless inventory and asset tracking.
  • Provide onsite technical assistance and independent IT troubleshooting for corporate users.


Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Requirements

  • 4+ years of IT support experience, including hands-on expertise in Windows 11, Active Directory, MDM tools, and mobile device support for iPhone and Android platforms.
  • Detail-oriented, adaptive, and team-minded with a keen ability to stay organized across multiple priorities.
  • Strong interpersonal skills with a focus on delivering exceptional customer service experiences.
  • Familiarity with ITIL support frameworks and willingness to grow ITIL competencies.


Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to

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