Infosys is seeking for a Deskside Support Engineer with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience.
Required Qualifications:
• Candidate must be located within commuting distance of Plano, TX or be willing to relocate to the area. This work requires candidate to work out of Office premise.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years’ of experience in Information Technology.
• At least 2 years of experience in EUC Support. (End User Compute – Deskside Support).
• Hands and Feet support for end users to maintain their laptops, desktops, printers and other peripherals.
• Imaging of laptops, installing applications based on requests.
• Life cycle management of end user computing assets in Client office.
• Setting up conference rooms, supporting conferences from I.T. perspective, troubleshooting Teams conferences, Cameras, projectors and other devices.
• Work with Vendors for warranty repairs of equipment.
• Assist facilities for non I.T. support activities like setting up T.V. screens, attending to alarm from devices, etc.
• Maintain and renew inventory of spares.
• Provide executive support for client.
• All applicants authorized to work in the United States are encouraged to apply.
Preferred Qualification:
• Analytical and Communication skills
• Planning and Co-ordination skills
• Good customer handling skill and prior experience in Concierge (VIP Users)support.
• SCCM client end installation & troubleshooting knowledge.
• Basic knowledge of Networking and Active Directory.