Description

Position Summary:

The Sr. Specialist II, Customer Demand Planner is a fast pace, challenging position in SCM, which is responsible for managing the CPFR & PSI process from forecasting to order fulfillment, to optimizing WOS and all key areas under multiple account portfolios to the best operations and inventory position as possible. It is an integral role, which works closely with customers, sales, operations, logistics and other key partners to gain consensus, establish accurate account level forecasts, and supply objectives. The Sr. Specialist II is responsible for demand planning through trend analysis, gap analysis, predictive modeling, analysis of historical sales performance, inventory levels, promotional plans, target objectives, KPI monitoring and supply procurement.

Responsibilities

Essential Duties and Responsibilities:

• Utilizing Samsung’s Global systems such as MFAS and GSCM to create weekly model level and multiple account level forecasts using (PSI) Analysis
• Translate Account Level details into CPFR working document to share with Sales and Customer for weekly consensus review related to current projections, inventory fulfilment, S/O expectations, WOS, EOH, etc.
• Host on applicable accounts and/or attend weekly CPFR meeting with inventory analyst, customer and sales. Review purchase order submission, historical sales trend, future S/O expectations, product transition, promotional material related to S/I, account issues and future supply expectations etc. If gaps or issues are identified, recommend strategic counter measures with accelerated and/or mutually beneficial outcomes.
• Attend weekly/bi-weekly Product Management and Sales Consensus meetings. Create correlated supply plans with actions/tasks out of this assembly
• Work with merchandising Team as needed when Display/Demo refresh/install are needed to ensure overall SOP are met
• Work directly with Factory’s production planning team, SDS, and SECA Logistics Team for all DS areas from shipments, load planning, transportation model and Appointment planning
• Responsible for all allocations of supply to corresponding customer orders daily or working with systems or supportive staff to ensure that planned and expected fulfilment of orders is achieved weekly
• Create Weekly SOP/DS 8 week horizon supply vs demand allocation file and manage +3 week RDD expectations by planning all SOP with corresponding account or SOP carry over
• Ensure appropriate product allocation for timely fulfillment of orders to customer WH and Store levels. Maximize allocation to OOS and identify dead stock areas where there is opportunities for review with Sales and Product Management Team
• Manage DS rolling SOP with appropriate factory and diversion of DS production to HUB creating MPOs when needed
• Work with logistics to help manage OTRQ to all customers coming from DS or HUB related to customer RDD. Push for load utilization for FTL and transportation modes are set/changed as needed and review site specific shipments to minimize site specific buffer and aged inventory reviewing all necessary options to minimize GAP to improve OTRQ and meet and/or increase revenue expectations
• Create weekly summary of Regional Accounts Forecasts and Performance as well as FOTA Data by Product Category for in-depth review and use for factual decision making
• Manage Revenue Expectations for responsible accounts based on tangible purchase orders and escalate to Senior Leadership if risk or changes are expected for current month
• Manages all aspects of set up, process improvements and benefice category measures for MFAS on supported accounts
• Train and Establish key processes for Administrative support
• Review DS shipment planning and shift to HUB to reduce excess buffer and aged inventory.
• Minimize Compliance Charges where applicable and participate in post-audit reviews with credit/Sales Admin and KAM and create a process improvement for future and ongoing resolution
• Weekly in-depth review on current shipments and update forecasts based on expectation of Load Consolidation and plan for early or late shipment expectations to set achievable target for following week
• Actively optimize work processes, including process automation, PIC ownership and objectives, Targets/deadlines/KPIs and maximizing best practices
  
  
  

Qualifications

Education:

• Bachelor’s degree preferred
• CSCMP, APICs or other related Supply Chain Management Designation would be preferred
  
  
  

Knowledge:

• Must have strong Microsoft office skills and Excel
• Strong interpersonal skills, able to interact comfortably with a wide range of levels in organizations: from senior executives to support staff within and outside of the company
• Strong oral and written communication skills
• Process improvement skills
  
  
  

Experience:

• Minimum 5 years’ experience in a relevant field preferred
• Prior experience with Supply Chain Management and inventory management is preferred
  
  
  

Responsibilities

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Responsibilities:

• Collecting, Analyzing, and Draft the project’s business requirements and transferring the same knowledge to development team. Must clearly articulate the functions, goals, and metrics required to translate into technical requirements.
• Evaluate the data collected through task analysis, business process. Develop and deliver progress reports, proposals, requirements documentation, and presentations when necessary and in a timely manner.
• Diagnose and track down any functional issues to a root or functional cause.
• Develop and maintain effective working relationships with team members, internal partners, customers and others through the use of good interpersonal skills.
• Communicate effectively with external/internal stakeholders to deliver functional requirements. Coordinate with respective areas to resolve issues and develop processes to accomplish shared goals.
• Effectively deal with change in a fast paced demanding environment while maintaining a positive and cooperative attitude.
• Act as a subject matter expert to the business leadership/operations to influence, manage change, and educate for priority setting to ensure business commitments and objectives are met.
• Participate in cross-functional work sessions with various resources to capture stakeholder needs and required system requirements/features. Managing any change requests related to the working project plans daily to meet the agreed deadlines.
• Act as Project Manager identifying the goals and objectives, success criteria, action items/deliverables and task owners responsible for completing a project. Manage project timelines, workflow and administrative tasks to meet deadlines and budget constraints in accordance with project requirements.
• Designing and executing the test scripts and test scenarios. Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.
• Provide customer support and post implementation monitoring during initial rollout.
• Other duties as assigned.
  
  
  

Qualifications

Qualifications

Requirements:

• Bachelor’s degree in Business Administration, Computer Science, or any related field from an accredited institution.
• 5 years’ experience as a Business or Systems Analyst.
• 3 to 5 years’ of Project Management or Process Leader experience required
• Experience in CPG is a MUST
• Experience with various POS data (Circana (previously IRI), LDIA, Retail Link, Toolbox, Dunnhumby, etc); JDA (Blue Yonder)
• Analytical mindset
• Ability to present internally & externally (ie. Customer/Client)
• Effectively deal with change in a fast-paced demanding environment while maintaining a positive and cooperative attitude.
  
  
  

Knowledge, Skills and Abilities Requirements:

• Proficiency in Project Management Methodology (PMM) including the development of project plans/documentation.
• Must be motivated, energetic; possess strong organizational skills as well as excellent people and team building skills.
• Team oriented and multi-tasked with exceptional organizational skills
• Ability to work both independently and in a team-oriented, collaborative environment
• Good communication skills (written & oral).
• Proficiency with Microsoft Office Suite, especially PowerPoint, Excel, Word, Outlook.
• Advanced skills with project management tools such as Microsoft Project, and analytical tools and flowcharting tools such as Microsoft Visio preferred.
• Ability to work independently or assisting senior analyst in the design of technical business
  
  
  

About Us

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

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Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: https://acosta.jobs/agency/premium

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Marketing

Salary Range: $61,500.00 - $76,900.00

Company: Premium Retail Services (Canada), Inc.

Req ID: 5797