Primary responsibilities: managing all data in Altru; processing and acknowledging all donations; creating queries, reports, exports, mail merges, and mailing lists; creating and maintaining donor records (both electronic and hard files); assisting with mailings, special events, donor recognition and other projects; providing general assistance to the Development department; and keeping track of the department’s finances while working closely with the Finance department. Database Coordinator is an integral member of a dynamic fundraising team. Data Entry, Maintenance, and Gift Processing Enter contributions and membership gifts into Altru; update and maintain constituent records, and create new prospect and donor records, as needed. Process all traditional, credit card, and online donations Provide accurate donor information for special projects, as assigned. Produce reports of daily gifts (cash received, credit card gifts and pledges); make copies of all gifts and corresponding backup information and submit to appropriate parties. Run detailed reports on revenue to date, providing year-over-year results. Create queries, reports, exports, mail merges and mailing lists as requested. Enter pledges, generate quarterly pledge statements, and when requested; work with Finance to write-off pledges when so directed. Utilize database to create and maintain forms for museum admission, donation pages, etc. Support efforts to maintain data integrity including reviewing duplicate records and updating errors. Gift Acknowledgement and Recognition: Generate and mail standard acknowledgments for gifts. Generate and mail tribute cards. Generate special/personalized acknowledgment letters for board members. Work with other development staff to create follow-up acknowledgment/request letters related to special events. Customer Service: Monitor Development phone and email inbox. Communicate with donors regarding contributions, stock transfers, online contributions, credit card information, questions, and concerns Handle donor questions, problems, and complaints, offer solutions, troubleshoot, and rectify problems or issues Special Events: Assist with the major special events, such as Generation Dinner and Spring Women’s Luncheon, in addition to other donor-related events and special exhibition openings. Track event gifts and pledges Create and maintain lists from the database for invitations and committee mailings for events. Prepare acknowledgment letters for gifts pertaining to events. Assist with day-of event responsibilities as needed (e.g. registration, seating, set up, list preparation, troubleshooting) Other Responsibilities: Process financial invoices (i.e. purchase orders, invoices, check requests) Additional duties as assigned. Assist with managing external vendors, supporting updates and providing insights as needed. Including overseeing the API connection with Altru/Mailchimp and the website overlay Serve as one of the liaisons with Blackbaud support, helping to identify and provide solutions to database issues. Required Skills/Background Strong knowledge of Altru or comparable fundraising software, and Microsoft Office 365 Suite Excellent attention to detail and organizational skills Strong written and verbal communication Customer service orientation that includes patience and thoroughness Associate’s degree required; bachelor’s degree preferred Position Details: Reports to the Director of Database Operations Covered by the DC-37 collective bargaining agreement Annualized compensation rate of $47,500 ($22.84 per hour) Full-time, 40 hours a week The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.