Job Summary

The Data Centre Operations Engineer will be responsible for supporting

Data Centre Operations Management Services for the Company and/or In-Scope

Institutions. This role includes managing data centre facilities, monitoring environmental

conditions, ensuring physical security, and maintaining asset and backup media

management.

Key Responsibilities

• Facility Management:
• Monitor and manage data centre infrastructure including power, cooling,
  
  

cabling, fire detection, and suppression systems.

• Ensure cleanliness and tidiness of the data centre, reporting any
  
  

abnormalities or rule violations.

• Support maintenance, servicing, repair, and upgrading activities related to
  
  

data centre facilities infrastructure.

• Physical Access Control:
• Manage physical access to data centres and racks, ensuring compliance
  
  

with security policies.

• Maintain physical key management and track access records.
• Monitor and report any suspicious activities or security violations.
• Asset Management:
• Track and document all data centre assets throughout their lifecycle.
• Ensure secure storage of assets, including backup media and storage devices.
• Support asset audits, verification, and disposal processes.
• Backup Media Management:
• Coordinate with suppliers for off-site storage and retrieval of backup media.
• Track inventory of backup media and handle faulty or damaged media.
• Provide monthly reports on backup media inventory.
• Incident and Problem Management:
• Respond to and escalate incidents according to severity levels, providing
  
  

regular updates until resolution.

• Perform routine physical inspections and document findings.
• Support service recovery and incident resolution efforts.
• Compliance and Audit:
• Ensure compliance with company policies, security standards, and audit
  
  

requirements.

• Provide support for audits and implement rectification plans for any noncompliance findings.
  
  

Qualifications

• Education: Diploma in Information Technology, or a related field.
• Experience:
• Minimum of 3 years of experience in data centre operations, including
  
  

incident and vendor management.

• Certifications:
• Data Centre Foundation (DCFC) or equivalent certification preferred.
• ITIL v3 Foundation Certification.
• Skills:
• Strong technical knowledge of data centre infrastructure and operations.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
  
  

Working Conditions

• Ability to work on different shifts, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation