Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

We are looking for a Customer Experience Coordinator to join our Customer Service team

.
The Customer Experience Coordinator retains process know-how for either Customer Service or Logistics Operations in the region and will ensure that processes are followed, efficiently executed and are auditabl

e.
Key Activities, Tas

• ks:
  Analytics & Reporting: support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on day-to-day operat
• ionsAd-hoc reporting requirements for Commercial for order overv
• iewsCelonis: Monitoring workload per process and process adherence >> align with OPEX team for potential process improvem
• entsRecommend process improvement including investigation of repetitive quality failures with focus on Logistic Operations (Work with QN Coordinator and Quality Management te
• am).Audits: Support CX in internal and external audits by obtaining requested evidence i.e., IATF supp
• ort.VAT exemption process (set-up and follow-up for i.e., Italy and France) and VAT scenario alignm
• ent.Knowledge retention: ensure regular review of process documentat
• ion.Business Rules: Works closely with CX teams, other Supply Chain functions, and the Commercial teams to ensure business rules are applied prope
• rly.Approve credit, debit, retu
• rns.Back-up of Team Lead (option
• al).Back-up of Consignment Coordina

tor.
Qualificat

• ions:
  Experience in Customer Service related field (3-5 y
• ears).Profound knowledge of Customer Service proc
• esses.Experience in Data Manag
• ement:Proficient in data analysis tools, such as Excel (macro) and Po
• werBI.Knowledge of information technologies
• (AI).Experience with SAP background t
• ables.Excelent Analytical capabilities with the ability to measure progress o
• n KPI.Excellent oral and written communication skills (Eng
• lish).Problem Solving: Strong analytical skills are required to engage and resolve detailed
• issue.Managing for Productivity: Self-managed professional with technical systems experience who t possesses strong organizational skills to provide accurate follow-up through completion of multiple concurrent
• tasks.Ability to lead and prioritize multiple projects at a time while meeting deadlines and operating in a very time constrained enviro
• nment.Teamwork and Collaboration: ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive fe
• edbackEmbracing Change: positive change agents and motivate users to embrace ch
• ange.​Proactive and solution oriented: securing relevant information and identifying key issues; committing to an action after developing alternative courses of ac
• tions.Flexible and responsive attitude: prepared to discover new solutions for new challenges as they arise and remaining tenacious in achieving the required r