• Join a pioneer and growing team
• Enjoy a market-aligned salary + benefits
  
  
  

About Our Client

The client is a global cybersecurity company offering a full suite of security services and solutions.

Job Description

• Serve as the primary point of contact for all client needs, communications, escalations, and strategic discussions.
• Act as a trusted technical advisor to assigned accounts, helping clients fully leverage the comopany's SaaS platform and cybersecurity services.
• Drive customer adoption and engagement, ensuring successful onboarding, deployment, and operationalization of solutions.
• Manage the transition from deployment to steady-state operations, establishing a consistent communication rhythm.
• Lead quarterly value discussions and service reviews, presenting key outcomes and growth opportunities.
• Collaborate closely with Sales teams to position additional services and support renewal activities.
• Escalate technical issues and drive resolution by interfacing with internal product and support teams.
• Maintain a deep understanding of the company's platform capabilities, standard operating procedures, and deliverables.
• Strategically align with the executive leadership team for high-priority accounts.
  
  
  

The Successful Applicant

• 7+ years of experience in cybersecurity, IT consulting, technical account management, or client services.
• Deep familiarity with cybersecurity platforms and tools, especially:
• Microsoft Security Stack (including Microsoft 365 Defender, Sentinel, and Azure Security products)
• CrowdStrike Falcon
• Splunk (SIEM/SOAR)
• Ability to translate complex technical concepts into clear business recommendations.
• Experience managing large, multi-stakeholder enterprise accounts.
• Exceptional organizational skills with a strong attention to detail.
• Fluent in both English and Tagalog; excellent written and verbal communication skills.
• Ability to work independently, prioritize across multiple accounts, and drive customer outcomes without heavy oversight.
• Strong business acumen - able to identify new opportunities for growth within customer accounts.
• Comfort in operating within a fast-paced, rapidly evolving environment.

What's on Offer

• Competitive salary and benefits
• Leave incentives
• Bonuses
  
  
  

Contact: Gio Dumatol

Quote job ref: JN-042025-6727987