CWR-Specialist, Sales Support

JOB DESCRIPTION

As the Assistant, Sales, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers.

Pay/Compensation: $20.00/hour

Location: Plano, TX

Schedule: Monday-Friday 8am-5pm ONSITE

Opportunity: Contract, 4+ months

RESPONSIBILITIES

• Support Sales with managing the branch’s key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Monitor report cards

QUALIFICATIONS

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment
• It’d be great if you also have:
• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experience identifying and resolving problems

JN003