Sagemcom is a ground-breaking technology integrator in telecoms and energy. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities.

Today, our Group is:

* The worldwide N°1 provider of broadband solutions (Internet boxes and the associated software services)

* The leading provider of audio-video solutions (4K video hubs and the Video SoundBox™ )

* The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)

Sagemcom posted €2,3 billion of revenues in 2024. The headcount of 6,500 employees works in more than 50 countries. Sagemcom strives every day to honor its commitment to societal and environmental responsibility, as part of its continual improvement policy. This is the reason why Sagemcom became a "mission-driven company" at the start of January 2022.

Do you want to join us?

Sagemcom is looking for job applicants in R&D, business, purchasing and support. People who are agile and like to be independent in agile organizations, who enjoy travelling and have their fair share of creativity, will achieve self-fulfilment in this industrial group that manufactures high-technology products!

Broadband Solutions - North America

Customer Technical Program Manager

Embedded in the environment of a large US operator (MSO or Telco) customer of Sagemcom Broadband Solutions for Broadband CPEs, the Customer Technical Program Manager is responsible for the execution of multiple programs with the highest level of customer satisfaction.

Familiar with the latest Hardware & Software technologies for Broadband operators, the CTPM will drive innovative projects with cross-functional teams of Sagemcom and of our customers from initial concept specification and pre-sales activities to commercial deployment and feature evolutions.

The Customer Technical Program Manager will own coordination with multiple teams inside the organization (Product, Engineering, Sales), external partners (chipseters, Software companies, external labs) and multiple teams of our customers (Product, Engineering, Operations). The CTPM will ensure accuracy of customer requirements, tracking of priorities and deliveries, and proper management of escalations. The CTPM will produce advanced reporting tailored to multiple audiences, including executives. The CTPM will assist in creating impactful material for customer communication, technology roadmap presentations and responses to RFP.

This position is based in Dallas or Denver. Prior experience with Cable, Fiber or Fixed Wireless operators and/or strong technical background in technologies such as DOCSIS, PON, 5G, WIFI, RDK, prpl, AI is strongly desired. The compensation package is based on prior experience.

Responsibilities:

• Manage business critical & complex projects in a customer-facing role
• Guarantee proper management of customer specification documents for Hardware & Software requirements
• Work closely with Engineering and Product Management to build complete project plans from feasibility study to development, qualification, delivery and final approval for commercial deployment
• Close relationship with technology partners (chipset manufacturers, 3rd party Software solutions…) to resolve escalations and drive the feature roadmap
• Create and present to customers product roadmaps, technical proposals and project updates
• Prioritization of critical activities and tickets
• Monitoring and continuous improvement of product KPIs and performance in the field
• Work with the Sales team to manage customer expectations and satisfaction
• Assist in the production of RFP answers

Profile

• Bachelors Degree in Engineering or Computer Science.
• Master's Degree in Engineering or Computer Science and/or MBA is a plus.
• Past experience in an engineering or technical role with specific experience around product development.
• Previous technical experience in the Telecom/Broadband industry

Skills and Knowledge:

• Experience in a customer facing-role
• Experience in IT/telecom both on Software and Hardware solutions for Fiber and/or Cable operators
• Experience with PON (GPON, XGS-PON, 10G EPON) and/or DOCSIS
• Proficiency in Internet technologies, Broadband access, Voice over IP, WiFi, Home Networking
• Very good written and oral English communication skills.
• Strong analytical skills and eagerness to learn new technologies.
• Ability to translate customers' requirements into technical solutions.
• Excellent organization skills and autonomy to work on multiple projects in parallel, with resources in multiple time zones across the globe
• Highly motivated with an ability to work within tight deadlines.

Benefits:

• 401(k)Health Insurance
• Dental insurance
• Vision insurance
• Paid time off