Salary: DOE

Description

Now hiring: Customer Support Representative in Johnston, IA!

About The Role

Are you passionate about delivering exceptional customer experiences and finding creative solutions to complex challenges? Join our team as a Customer Support Representative and take on a pivotal role in optimizing customer satisfaction and retention. In this position, you’ll consult with customers, channel partners, and colleagues to provide advanced product/service support while serving as a key resource for resolving intricate issues efficiently.

Primary Responsibilities

✔ Customer Assistance: Provide advanced product and service information, responding to complex customer inquiries and addressing unique challenges to ensure satisfaction.

✔ Order Management: Record and process special or custom orders requiring coordination with multiple teams to ensure timely delivery.

✔ Issue Escalation: Handle escalated issues promptly, securing managerial approvals when necessary to ensure customer concerns are resolved professionally.

✔ Customer Engagement: Develop and execute contact plans to inform customers of product launches, sales campaigns, and opportunities to build strong relationships.

✔ CRM Management: Guide and monitor team members’ usage of the CRM system, resolve standard issues, and escalate advanced concerns when needed.

✔ Sales Support: Collaborate with sales teams to enhance customer retention and assist in renewal processes through delivering exceptional service.

✔ Regulatory Adherence: Identify and report compliance issues, ensuring all actions align with organizational policies and industry regulations.

✔ Professional Development: Take charge of personal growth through training, certification, and industry knowledge to improve performance and stay updated on technology and best practices.

Why Join Us?

At Robert Half, we specialize in connecting talented professionals with the world’s top companies. We are committed to empowering individuals to grow their careers! In this role, you’ll have the chance to apply your expertise, work collaboratively with a motivated team, and make a meaningful impact on customer satisfaction and business growth.

Requirements

What You’ll Bring:

Skills & Competencies

• A customer-focused approach with a demonstrated ability to build strong relationships and loyalty.
• Expertise in navigating customer challenges and providing tailored solutions.
• Proven skill in leveraging digital communication tools to connect with customers effectively.
• Talent for asking the right questions to uncover customer needs and motivations.
  
  
  

Experience

• Minimum 1-3 years of experience in a customer-facing role with demonstrated ability to work independently.
• 4-6 months of experience coordinating tasks or managing workflows for others is a plus.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to