Company Description

Accelevents is a comprehensive event management platform that offers a one-stop solution for organizing virtual, hybrid, and in-person events. With an emphasis on ease of use, our platform combines enterprise-grade capabilities with advanced data security to streamline the event planning process. Trusted by 12,500 organizations worldwide, Accelevents provides 24/7 customer support and a wide range of features to bring your event strategy to life.

Role Description

This is a full-time remote role for a Customer Support Representative at Accelevents. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This includes troubleshooting technical issues, addressing customer inquiries and concerns, and ensuring customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and collaborating with other teams to resolve issues efficiently. Internally, you’ll work with our Sales, Product, and Marketing teams to collaborate, innovate, and expand our platform, service, and company culture.

Our ideal applicant is someone with a background in online customer support and managing multiple customers at a time. This candidate must possess a driven intellect, emotional intelligence when engaging with customers, and a spirit of resilience while adapting to a quickly flourishing work environment.

Excellent and confident English communication is essential, as this role requires onboarding clients through video calls and building strong, long-term relationships. Clear, thoughtful communication during these sessions is critical to ensure clients fully understand our services and feel supported from the start.

We’re also looking for someone who is street smart—able to read between the lines, think independently, and come up with creative, out-of-the-box solutions. You should be comfortable making recommendations that truly serve the client’s needs, not just following a script. The right person for this role can think on their feet and take initiative to solve problems before they even arise.

Qualifications

• Customer Support and Customer Service skills
• Excellent and confident English communication and interpersonal skills
• Ability to troubleshoot and resolve technical issues
• Attention to detail and ability to multitask
• Excellent problem-solving skills
• Patience and empathy in dealing with customer inquiries
• Previous experience in a customer support role is a plus
• Knowledge of event management software is a plus

Requirements

• At least 1 year of experience supporting a technical product, preferably for a SaaS
• Must be based in the Philippines
• Availability to work 40 hours per week on a non-traditional schedule
• Ability to work holiday shifts and weekend shifts when needed by the team
• High-speed internet with backup options