• Respond to customer queries via chat, email and phone in a timely and professional manner.
• Troubleshoot user issues and provide accurate, step-by-step guidance on our HRTech platform.
• Collaborate with internal teams (Product, Engineering, and Customer Success) to resolve complex queries.
• Document customer interactions and update support tickets in the CRM.
• Identify and escalate recurring technical issues and suggest product enhancements.
• Maintain a high level of customer satisfaction through friendly and solution-focused support.
• Contribute to our knowledge base by writing FAQs, guides and troubleshooting articles.
  
  

Qualifications

• 1–2 years of experience in a customer support or client service role, preferably in a SaaS or HRTech environment.
• Strong verbal and written communication skills.
• Basic understanding of HR processes like recruitment, payroll, or employee engagement is a plus.
• Experience using support tools like Zendesk or Freshdesk.
• Ability to multitask and stay organized in a fast-paced environment.
• A customer-first attitude with strong problem-solving skills.
  
  

Additional Information

Market competitive salary , One of the best ESOP programs, Group health insurance and other financial benefits, Meritocratic culture with the promise of rapid career progression. Experience of a growing company with a focus on personal growth. Opportunity to work with the Founding Team 5 days working from Office (Mon-Fri)