Calling all Customer Service enthusiasts!

If you are passionate about working in a challenging, and continuously learning environment, keep reading 👇

We are WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California.🌞 Our mission is to make people’s STEM work more meaningful.🚀

We develop tools for the education, scientific, and publishing communities, working with the biggest players like Google Workspace, Moodle, Blackboard, Canvas, and Microsoft Office. You can find us everywhere!

Follow us on Instagram @lifeatwiris to get a sneak peek into our vibrant company culture!

Don't miss this exciting opportunity to contribute your experience as a Customer Service & Sales Support Agent and help shape the future of WIRIS.

WHAT WILL YOU DO?

Customer Engagement and Support

• Act as the primary point of contact for customer inquiries via phone and email, ensuring timely and professional support.
• Provide clear guidance on product features, pricing, and purchasing processes such as invoicing, payments, and subscription management.
• Understand customer needs through active listening and open questions, recommending the most suitable solutions based on their goals.
• Capture and communicate customer feedback to internal teams to support continuous improvement.

Sales Process

• Qualify leads, accounts, and opportunities through online research.
• Identify and reach out to decision-makers within target accounts.
• Manage the full sales cycle—from opportunity creation to closing—for both direct and channel/reseller business.
• Maintain accurate and up-to-date CRM records for all interactions and deals.

Lead Generation

• Initiate contact with qualified leads through phone, email, LinkedIn, and other channels.
• Present tailored value propositions that address each lead’s specific challenges.
• Apply the (B)ANT framework (Budget, Authority, Need, Time-frame) to qualify opportunities.
• Handle objections effectively to build rapport and move leads forward in the pipeline.

Teamwork and Collaboration

• Work closely with the Sales team to align on goals and coordinate efforts.
• Collaborate with internal teams to ensure a smooth customer journey and sustainable growth.
• Support a culture of collaboration, actively contributing to team success.
• Assist with onboarding and mentoring of new team members.

WHAT DO YOU NEED TO SUCCEED IN THIS POSITION?

• Availability to start your workday at 8:00 AM (Pacific Time).
• Ability to work on-site at our office in downtown Long Beach.
• At least 1 year of experience in a customer service or inbound sales role.
• Bachelor’s Degree preferred; an Associate’s Degree will be considered with relevant work experience.
• Native-level English, with excellent verbal and written communication skills. Fluency in Spanish is a plus.
• Strong organizational and research skills, with keen attention to detail.
• A proactive, curious mindset with a desire to learn and adapt in a fast-paced environment.
• Solid interpersonal and communication skills, both with customers and internal teams.
• Comfort working in a small, collaborative team, and willingness to ask for help when needed.
• Basic familiarity with web application terminology (e.g., server, API, HTML).

WHAT DO WE OFFER YOU?

• Full-time permanent position.
• Competitive salary (between 20-25$ hourly).
• Flexible working hours and a hybrid work environment.
• Life insurance and optional private health insurance.
• Birthday day off, in addition to your vacation days off.
• Unlimited access to Udemy Business.

WHAT DO WE CARE ABOUT?

• People first: We are a people-oriented company.
• Contribution: We want to leave our mark.
• Courage: We are brave and determined.
• Leadership: We have the aspiration to transform.

Wiris, where everyone matters, work is fun, and growth never ends. 🚀

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant from underrepresented minorities, persons with disabilities, sexual minority groups, and other candidates who may contribute to the diversification and enrichment of ideas and perspectives.