Jobs 1 - 20 out of 63 for Customer Support Agent

Company DescriptionGenesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.Our secure cloud-based systems allow team members to perfor...

Handle inbound calls related to homeowners insurance, assist borrowers, agents, and financial institutions with payment and coverage inquiries, navigate multiple systems for documentation, and apply problem-solving skills to address customer concerns.

Handle inbound calls related to homeowners insurance, assist borrowers, agents, and financial institutions with payment and coverage inquiries, navigate multiple systems for documentation, and apply problem-solving skills to address customer concerns.

As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with elections and enrollment, payment processing questions, general prescription payment plan support, online account assistance, and updating member information.

Provide professional, knowledgeable, and responsive support to customers across phone, email, and chat. Serve as a key point of contact for customer questions, product support, order assistance, and issue resolution. Manage inbound and outbound customer communications, document interactions, and mai...

Provide professional, knowledgeable, and responsive support to customers across phone, email, and chat. Serve as a key point of contact for customer questions, product support, order assistance, and issue resolution. Manage inbound and outbound customer communications, document interactions, and mai...

Provide professional, knowledgeable, and responsive support to customers across phone, email, and chat. Manage inbound customer inquiries, meet performance metrics, make outbound calls for follow-ups, respond to customer questions, document interactions in the CRM, and maintain knowledge of company ...

Provide professional, knowledgeable, and responsive support to customers across phone, email, and chat. Serve as a key point of contact for customer questions, product support, order assistance, and issue resolution. Document customer interactions and escalate complex issues as needed.

Provide professional, knowledgeable, and responsive support to customers across phone, email, and chat. Manage inbound and outbound customer inquiries, document interactions in the CRM, and escalate complex issues as needed. Maintain knowledge of company products and meet established service-level e...

Provide professional, knowledgeable, and responsive support to customers across phone, email, and chat. Manage inbound inquiries, meet performance metrics, make outbound calls for follow-ups, troubleshoot customer issues, document interactions, and maintain product knowledge.

Assist customers, resolve inquiries, and provide an excellent experience across different communication channels. Respond to customer inquiries, provide accurate information, troubleshoot issues, escalate complex problems, follow up with customers, maintain records, identify recurring issues, and co...

Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

Support the acquisition process by managing documentation from initial customer contact through contract completion and funding. Receive, scan, and upload contracts, titles, and supporting documents into internal systems. Coordinate with internal teams to ensure each deal progresses accurately and o...

Handle complex escalations and high-touch support issues through email, chat, and phone. Resolve advanced product problems by clarifying customer needs and executing technical solutions. Utilize Zendesk Agent Co-Pilot and file Jira issue templates for technical bugs. Monitor support queues and maint...

Speak with customers through outbound and inbound calls to support them, manage customer enquiries and support tickets, prepare onboarding contracts for new customers, track customer satisfaction data, and collaborate with internal teams to improve services.

The Customer Support Agent provides first-line assistance to customers via phone, email, and online ticket submission to resolve inquiries, complaints, pre-sales, and technical issues related to hardware, software, and peripherals. This role combines call center excellence with foundational technica...

Serve as a primary point of contact for retail customers, dealer partners, and internal departments by providing customer support, technical assistance, service coordination, warranty and recall administration, and problem resolution. Respond to customer and dealer inquiries, create and maintain cas...

Customer Support Agents are responsible for providing quality customer support, identifying customer needs, troubleshooting issues, responding to tickets, maintaining documentation, and collaborating with team members. They must communicate effectively and assist in various customer interactions.

Professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. Work on a state-of-the-art call processing system and be trained on various call center tools to prioritize customer needs.

Proactively manage daily operations, schedule and book rides for passengers, provide prompt assistance to drivers and passengers, triage live operational issues, and leverage knowledge of Via products to resolve escalated support issues.