Role Description

This is a full-time on-site role for a Reservation & Customer Support Agent at Hospitality Plus located in Calebasses. The Reservation & Customer Support Agent will be responsible for day-to-day tasks such as managing reservations, providing customer support, ensuring customer satisfaction, communicating effectively with guests, and troubleshooting any issues that may arise.

Requirements

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in English and French, both verbal and written
• Knowledge of the Mauritian tourism industry and local attractions
• Experience in customer service or a related field
• Familiarity with travel booking systems and tools
• Ability to work flexible hours, including weekends and holidays

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• The chance to work with a passionate team of professionals

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Effective Communication skills
• Experience in the hospitality industry is a plus
• Knowledge of reservation systems and customer relationship management tools
• Ability to work in a fast-paced environment
• Strong organizational and multitasking skills
• Excellent interpersonal skills