Level Plumbing Adelaide is a growing service and maintenance plumbing business delivering top-quality work across Adelaide. We’re on the lookout for a Customer Service Coordinator to become the voice and backbone of our office — managing inbound enquiries, scheduling jobs, and ensuring our customers receive outstanding service from the first call to the final handshake.

Your Day-to-Day

• Answer inbound customer enquiries by phone and email

• Book and schedule jobs for our field team

• Communicate clearly with customers about job progress or changes

• Liaise with technicians throughout the day to keep things moving smoothly

• Update job and customer info in our systems (training provided)

• Make outbound calls to follow up on leads or past work

• Help us deliver an exceptional customer experience, every time

What We’re Looking For

• Previous experience in a customer service, scheduling, or coordination role

• Friendly, professional phone manner

• Comfortable using job management systems or CRMs (e.g. Simpro, ServiceM8, Salesforce, etc.)

• Highly organised and able to juggle priorities in a fast-moving day

• A positive team player who wants to help grow a business and make a difference

Why Join Level Plumbing Adelaide?

• Be part of a small, supportive team that’s serious about growth and professionalism

• Help shape how we deliver service and grow our customer base

• Competitive pay and room to grow as we expand

• Stable hours, friendly environment, and real impact

📍 Location: Malvern, Adelaide (office-based)

📆 Hours: Full-time preferred (Mon–Fri)