Job Summary

The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-store customer service contact in order to meet customer expectations and increase profits.

Location: Remote position in the Midwest (EST or CST required)

Principle Duties And Responsibilities

• Works directly with customers or through 3rd party teams to ensure adequate stocking levels of product and product literature POP materials are present and available for consumers
• Works directly with customers or through 3rd party teams to ensure that displays have been set properly and that merchandising materials are in their proper place in an agreed upon timeframe
• Works directly with customers or through 3rd party teams to ensure that product displays are constructed and in place on time and maintained throughout the selling season
• Visits stores in accordance with proposal schedule and resolves store management concerns and problems
• Inspects product quality and monitor inventory levels
• Conducts price comparisons and communicates information as required
• Assists in the presentation of product knowledge seminars
• Assists in resolving accounts receivable problems and opportunities
• Works store openings and special sales events as required
• Prepares various reports and maintains records as required
• Performs other duties as required
  
  

Qualifications

• Minimum of an associate's degree preferred
• MSR Experience preferred
• Minimum of one year of customer service experience
• Working knowledge of Microsoft Office, including Excel, Word, Outlook, and other software for business applications
  
  

Compensation & Benefit Information:

Hourly Pay Range: $24.00 - $26.00/hour, dependent on experience*

• pay range may be adjusted depending on cost of living
  
  

Bonus/Incentive Pay:

A discretionary annual bonus based on Company and business unit performance may be provided.

Benefits currently offered to our employees:

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits
  
  

The Company is an Equal Opportunity Employer.