Ace Handyman Services is hiring a Customer Service Representative!

Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit team! We are Portland's top-rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010. Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers’ homes by helping with their home improvement needs.

As a Customer Service Representative (CSR), you’ll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed.

Starting Pay Rate: $20 per hour

Responsibilities

Partner with other CSRs to answer phone calls and respond to online inquiries

Book appointments and resolve scheduling conflicts as they occur

Input and maintain job information in customer management software

Team with field employees to provide a superior customer experience

Perform quality assurance and warranty calls to ensure customer satisfaction

Requirements

3+ years of customer service experience in the construction/home improvement industry

1+ year experience booking appointments and resolving scheduling conflicts

Great attitude with ability to accurately communicate and schedule services on the phone

Good organizational and multitasking skills

Comfortable billing customers and taking payments

Prior clerical and data entry experience

Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers

Nice To Have

Experience using customer management software

Project management experience

Prior sales experience and experience leveraging a sales script

QuickBooks experience

Benefits

Community is important to us and that starts with a team that takes care of each other. We offer an

employee-friendly work environment with plenty of opportunities to advance in our quickly growing

Company. Additionally, We Offer The Following Best-in-class Benefits Package

Health, dental, vision, 401(k) benefits

Paid vacation days

Sick pay

Paid holidays

$50 monthly mobile phone stipend

Monthly performance bonuses

Regular pay reviews

A flexible work environment, and more!

Apply today to join our team!