北京爱科迪通信技术股份有限公司

客户服务专员/Customer Service Representative

Shanghai, Shanghai, CN

about 1 year ago
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Summary

该职位来源于猎聘 CSR (6 - month Temp) Job Responsibilities: Sales Support:

  • Answer questions from customers about delivery date checking
  • Work with sales manager to fulfill all customers’ requirements regarding documents and order process
  • Check with sales manager regrading on time delivery & payment
  • Deliver sales forecast data to management team
  • Monitor overdue

Order management

  • Implement sales order in SAP
  • Implement delivery note / billing documents in SAP
  • Implement service document in SAP
  • Create and draft sales contract for sales manager

Sales data & record tracking

  • Produce weekly/monthly sales report and other reports as required

CRM System Management

  • Implement all sales information in CRM (salesforce)
  • Assist sales manager for salesforce input regarding visit requirement/customer information Job requirements
  • Bachelor degree or above
  • Fluent in both written and spoken English;
  • Excellent skill in Office software.
  • Minimum 3 years Customer Service experience
  • SAP experience in Customer Service role
  • Strong team work sprite
  • Sales assistant experience preferred
  • Open mind ,willing to take responsibilities
  • Strong work ethic and proactive attitude

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