职位来源于智联招聘。

Office Locations: Beijing / Shanghai / Shenyang / Chengdu / Xi’an / Zhuhai

Main Responsibilities

• Responsible for answering calls from customers in the assigned region, patiently addressing inquiries and problems.
• Timely reply to customer emails and online chat requests, ensuring the accuracy and timeliness of responses.
• Quickly respond to customer complaints and issues, implementing effective solutions.
• Complete the drafting and modification of customer order contracts, track order progress, and ensure on-time delivery.
• Proactively establish good relationships with customers to improve their satisfaction and loyalty.
  
  

Requirements

• Excellent communication skills and written expression.
• Strong customer service awareness and communication skills, with the ability to solve problems and adapt to changing situations.
• Bachelor's degree or higher, no specific major required.
• Previous customer service experience preferred, especially with foreign enterprises.
• Strong learning ability and good team collaboration skills.
  
  

以担保或任何理由索要财物，扣押证照，均涉嫌违法。