Our goal is to deliver on-brand consumer support every day, with a plethora of wide ranging services that are constantly evolving as we staff small to mid-sized businesses with our next generation business model.

We recognize talent and know what it takes to catapult a business forward. On that premise, we’re a passionate bunch with management in New York and Manilla, celebrating passion and introducing game changing jobs to dedicated individuals who align with the Hafstaff culture.

The Role

Key Responsibilities

• Respond to customer inquiries related to billing, accounts payable, and collections.
• Process payments, issue invoices, and track account status to ensure accuracy and timeliness.
• Manage accounts and perform collections activities, including contacting customers to resolve overdue balances.
• Collaborate with internal departments to reconcile accounts and resolve discrepancies.
• Provide excellent customer support through various channels, including phone, email, and chat.
• Maintain accurate records of customer interactions and transactions.
  
  

Ideal Profile

Requirements

• Proven experience as a Customer Service Representative, Billing Specialist, or similar role.
• Strong knowledge of Accounts Payable (AP) and Collections processes.
• Excellent communication skills and ability to handle sensitive financial information professionally.
• Proficiency in billing and payment software.
• Strong attention to detail and problem-solving skills.
• Ability to work effectively in a team and independently.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Flexible working options
• Opportunity to make a positive impact