This position is a 1-2 year contract role with our direct client located in Philadelphia, PA.

Will start off 100% onsite first 3-6 weeks, then will work hybrid (T,W,TH onsite).

• Manager needs candidates with experience in Writing Reports.
• and Regulatory Compliance and Customer Service (outbound) experience.

Experience handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.

• Capacity to manage multiple accounts under pressure in a time sensitive fast paced environment. Individually must be organized and detail oriented.
• Demonstrated ability to effectively understand customer issues, offer solutions to problems, and communicate with the general public, supervision, and employees via the telephone.
• Possesses the requisite mathematical and analytical skills required to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages and rates).