About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.
About The Role
The Four Seasons Hotel Philadelphia is seeking a
Communications Agent to join our commercial team. You will answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures. Assist managing Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments. Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. Complete pre-arrival communication for guests arriving. Process email reservation requests from guests, all outside agencies and colleagues.
What You Bring
The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.
Qualifications Include
- Working knowledge of Food & Beverage and customer service
- Solid communication and leadership skills
- Work authorization in the United States
What We Offer
COMPLIMENTARY
- Room night stays at Four Seasons worldwide
- Employee meals prepared by our culinary team
- Dry cleaning and alteration of employee uniforms
DISCOUNTED
- Medical, Dental, and Vision coverage
- Parking and Septa access
- City Fitness membership
Additional
- PTO and Nine (9) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
- Growth Opportunities with Four Seasons
Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our Communications Agents to be flexible in working mornings, evenings, weekends and holidays.
Want to know more about working for Four Seasons? Visit us at:
You Tube: http://bit.ly/WeAreFS
Facebook: http://bit.ly/WeAreFS_FB
LinkedIn: http://bit.ly/WeAreFS_LI
Twitter: http://bit.ly/WeAreFS_TW
Instagram: http://bit.ly/WeAreFS_IG
See what our employees are saying at: #FSEmployee
Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf