Position Summary The CAR is responsible for providing exceptional concierge customer service for internal and external customers, utilizing in-depth knowledge of company products and programs to provide sales support, as well as communicating effectively with team members within the customer service department. S/he is a key front-facing Verellen advocate and facilitates all customer interactions with the company. Essential Functions · Provides timely and accurate information to incoming customer order status and product knowledge requests. · Processes customer orders/changes/returns according to established department policies and procedures. · Provides timely feedback to the company regarding service failures or customer concerns. · Partners with the sales team to meet and exceed customer service expectations. · Partners with the Engineering team and the COM Department for Custom Products and Customers Own Material for Sales Orders. Competencies · Technical Mastery of - ERM/ERP/Microsoft Office/Business Machines · Customer/Client Focus · Problem Solving/Analysis · Time Management · Communication Proficiency · Teamwork Orientation Preferred Education and Experience · Associates degree or higher in related field. · 3-5 years in Customer Service for Furniture, Fabric or Design industry. Reports To The CAR will report to the Customer Service Manager. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional fast paced and demanding office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days and hours of required work are as follows, Monday – Friday 8:30 a.m. – 5:00 p.m. Hours may vary as needed. Extended and weekend hours mandatory during spring and fall Furniture Markets. Travel Possible, but infrequent if any. Attendance at High Point Market is considered mandatory twice a year. Dates will be provided as they are available each season. EEO Statement Verellen provides equal employment opportunities to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are requires of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time Pay: $22.00 - $26.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Education: Associate (Required) Experience: Customer Service in the Furniture Industry: 3 years (Required) Ability to Relocate: High Point, NC 27263: Relocate before starting work (Required) Work Location: In person