What you will bring:

You are somebody who loves operational excellence. Supporting our customers and stakeholders is your passion. You enjoy solving problems and like to take initiative and ownership to drive solutions.

The Customer Operations Representative is responsible for processing accurate orders for PTC customers and partners, as well as for processing customer requests and investigating license-related questions. Our new colleague will collaborate closely with various departments, such as Finance, License Management, and Operations Teams, as well as with the Sales Organization. This role is part of a global team and will support order processing across regions.

Main Tasks :

· Process complex order transactions (SFT, Services)

· Follow through to ensure completeness of pending orders/requests

· Communicate proactively with the internal stakeholders about order/request status and solve possible blockers.

· Leverage a strong expertise on implemented rules, policies, and processes

Requirements:

· Fluent in English

· Able to collaborate in a cross functional and global team environment

· Comfortable working in fast paced environments

· Able to deal with ambiguity and can take initiative

· Comfortable with sharing opinions to improve business and processes

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.

We value our employees.

At PTC, we start by offering a competitive salary and total compensation package. And once you’re an employee we also provide opportunities to gain an ownership stake in PTC and share in the company’s successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being.