About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Dispatcher is responsible for coordinating and communicating the daily dispatching of food and beverage deliveries to aircraft. This role ensures on-time performance by assigning routes, monitoring progress, and collaborating closely with drivers, and kitchen staff.

Main Accountabilities

•    Monitors the proper staging of the galleys on the dock making sure that all galleys are available for uploading based on the dock sheet;
•    Directs the actual loading of the galleys into the trucks and extends help to teams under time constraint;
•    Coordinates with the controller/supervisors on any changes of flight assignment to respective teams;
•    Ensures that all equipment changes are being staged properly and meets the appropriate service ready time;
•    Verifies and covers all missing items from the galley before the same is actually loaded in the trucks;
•    Ensures on-time dock departure of the teams in coordination with the dispatcher;
•    Regularly checks the cooler and the entire loading dock for carts or items that might have been left by the teams;
•    Covers any missing or requested items in the field when the same is not available in the Ramp Lead van;
•    Caters extra-sections or even regular flights when manpower is shorthanded;
•    Ensures that dock movers and loaders are cleaning the truck boxes before loading flights on the truck.  
•    Ensures that dock, dock bays and ramp are kept clean and picked up at all times. 
The Dispatcher/Controller/Lead is also in charge of the following;
•    Maintains a temperature log of food items in the cooler and at the dock for all airlines
•    Checks the phone messages for overnight sick-calls and calling another personnel for coverage;
•    Ensures that all flights for the first bank is properly staged for on-time dock departure; and,
•    Helps the supervisor for manpower requirement for the next shift and the following day.

The Dispatcher/Controller/Leads are also in charge of the following;
•    Takes care of FedEx/UPS/Admiral Club Deliveries and special request from customers 
•    Stages ice and dairies for the red-eye flights;
•    Ensures the cleanliness of the dock during and at the end of the shift;
•    Performs special functions such as water service/charters in cases of very late flights and other special late-night requests from the airlines.
 

Knowledge, Skills and Experience

• High school diploma or GED required

• Prior dispatching or logistics experience preferred, especially in transportation or airline catering

• Strong communication and organizational skills

• Ability to work in a fast-paced, time-sensitive environment

• Basic computer skills and experience with dispatch or routing software

• Must be able to work flexible shifts, including nights, weekends, and holidays

• Knowledge of airport ramp operations is a plus

• Must pass airport security background check and obtain necessary badges

Physical Requirements:

• Ability to sit for extended periods and operate a computer or dispatch console

• May be required to walk through kitchen or warehouse areas

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