Shape Your Future at Ticimax! 🚀

Position: CRM & Data Analytics Manager

Location: Allianz Tower, (On-Site Work)

Job Description:

We are looking for a highly skilled CRM & Data Analytics Manager to join our team. This role will focus on leveraging data analytics to optimize sales processes and improve customer satisfaction. The ideal candidate will be responsible for analyzing key performance metrics across multiple departments, providing data-driven insights, and implementing performance improvement actions. Additionally, this individual will collaborate with technical teams to automate CRM processes and measure CRM effectiveness.

As a CRM & Data Analytics Manager, you will analyze sales, customer service, and marketing data to identify trends, create performance alerts, and push teams to achieve their goals. You will also be tasked with improving the automation of CRM workflows and helping to optimize overall CRM performance.

What We Offer:

• Express Your Creativity: A space where you can freely share your ideas.
• Continuous Development: Opportunities for training and career growth, with the chance to progress every day.
• Energetic Team: A supportive and enjoyable working environment.
• Innovation Hub: The chance to work with new technologies and trends, making a difference in the industry.
• Feedback Culture: An environment where you can receive continuous feedback to enhance your performance.
• Celebrating Success: Regular events to celebrate team achievements and boost motivation.

Key Responsibilities:

• Data Analysis & Reporting: Analyze key sales and customer relationship metrics (e.g., call frequency, conversion rates, customer interaction frequency, etc.) to identify areas for improvement and make data-driven recommendations.
• CRM Process Automation: Contribute to the automation of sales and customer relationship processes to improve CRM system efficiency and effectiveness.
• Performance Alerts & Monitoring: Create performance alerts and monitoring systems to flag underperformance or goal deviations, enabling proactive team management.
• Customer Satisfaction Enhancement: Analyze customer feedback and interaction data to propose and implement strategies to improve customer satisfaction.
• Data-Driven Decision Support: Provide sales, marketing, and customer service teams with actionable insights to help them make data-driven decisions and optimize performance.
• Collaboration with Technical Teams: Work closely with technical teams to ensure proper CRM platform setup, data integration, and automation processes.
• KPI Development & Tracking: Define and track KPIs for sales representatives and customer service agents, ensuring goals are aligned with business objectives.
• Team Development: Identify team training needs based on performance data and help design development plans for team improvement.

Requirements:

Education & Experience:

• Education: Bachelor’s or Master’s degree in Business, Statistics, Mathematics, Computer Science, or a related field.
• Experience: Minimum 3-5 years of experience in data analytics, business intelligence, or CRM management.
• Proven experience with CRM platforms (Salesforce, HubSpot, etc.).
• Experience in sales process optimization and customer service.
• Experience in automating CRM workflows, data integration, and process optimization.

Technical Skills:

• Data Analysis & Tools: Advanced knowledge of SQL, Excel, Google Analytics, Power BI, Tableau, or similar data analytics and reporting tools.
• CRM Platforms: Experience with Salesforce, HubSpot, or similar CRM systems.
• Automation & Programming: Knowledge of Python, R, or similar data analytics and automation tools.
• API Integration & Data Flow Management: Experience with integrating data across systems and managing data flows within CRM platforms.

Analytical & Communication Skills:

• Data-Driven Thinking: Strong ability to analyze complex data and translate it into actionable business insights.
• Communication: Ability to effectively communicate data-driven findings and recommendations to both technical and non-technical teams.
• Strategic Thinking: Ability to develop and implement strategies for improving sales performance and customer satisfaction based on data insights.

Personal Attributes:

• Problem-Solving: Strong problem-solving skills, with the ability to extract valuable insights from complex data sets.
• Project Management: Ability to manage both technical and operational projects effectively.
• Collaboration: Ability to work cross-functionally with various teams to drive improvements in CRM processes and sales performance.

Does This Interest You?

If you’re ready to make an impact in the e-commerce landscape, we want to hear from you!🌟