Contract UX Designer
Vauxhall, London (onsite)

Zapp is currently looking for a Contract UX Designer, to join us on a part-time basis (3 days per week) for a 6 month period.

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.   

What You'll Do 

• Conduct user research with internal teams (warehouse, CX, Supply Chain, Category Managers) to understand needs and workflows. 
• Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management), focusing on core workflows like picking, packing, and dispatching across different environments (handhelds, desktops). 
• Identify and resolve workflow friction to improve speed and usability while ensuring data accuracy. 
• Use Figma for wireframes, mockups, and prototypes. 
• Contribute to and standardize a component library.
• Collaborate frequently with engineers on design implementation and iteration. 
• Experiment with AI tools to accelerate design and handoff. 
• Help establish design processes and documentation standards for the team. 
• Communicate design concepts and research findings effectively. 
• Visit our Distribution Center and Fulfillment Centers to understand how your designs behave in the real world.
  
  What You'll Bring
  

• Proven UI/UX Designer experience, preferably with internal tools or operational systems (logistics, supply chain, e-commerce ops experience is a plus). 
• Portfolio showcasing design process and problem-solving. 
• Proficiency in Figma (mockups, components, prototyping). 
• Experience collaborating closely with engineers. 
• Interest in exploring AI tools for design workflows. 
• Ability to conduct user research and translate findings into design. 
• Excellent communication, collaboration, and problem-solving skills. 
• Understanding of user-centered design principles.