About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What is in it for you?

• Excellent onboarding and ongoing training programs as part of our QH University
• 2 days annual volunteering leave
• Attractive Wellbeing, Inclusion & DEI programs
• Opportunity to join a market leading team where autonomy and initiative are expected

Job Responsibilty:

• Effectively leading in the development of people in the department through appraisals, goal setting and motivation of employees and creating and maintaining a high collaborative team environment. Determine and ensure clear roles & responsibilities and maintain a healthy work environment, which promotes a strong team performance culture.
• Drive and achieve an internal/external customer excellence culture. Enable collaborative culture and drive organization to improve customer/client satisfaction levels and responsiveness. Proactively engage with key functional stakeho9lders and take steps to address challenges, if any.
• Develop KPIs and reporting to measure and improve on the team’s performance in order to achieve more effectiveness and efficiency. Identify opportunities to improve internal customer experience and ensure a continuous improvement mindset.
• Develop and manage the annual budgeting, Forecasting and planning cycle. Support with all Business Data and participate in Business Meetings, as necessary. Support Commercial teams with requested Sales data for their reviews and monitoring
• Identify and implement Customer and Price Master Data strategy, policies and procedures by working closely with the other region counterparts, the global Master data management team and other key stakeholders. Ensure creating and maintaining an efficient, correct and timely data structure in JDE of all customer master data. Manage customer segmentation and hierarchy and coordinate and maintain third party administrator duties for customer portals and websites.
• Work with the other Pricing Teams responsible for Regional / Global Pricing to implement the Global Pricing Processes in China. Work with the Customer service teams on pricing administration timeliness and accuracy. Provide guidance for improving day to day Customer master data, quotations and administration functions including price setting, price lists, price increases, price quotes and price exceptions and similar. Ensure a smooth order processing for the Customer service teams.
• Work with internal teams as needed to address processes, systems (incl JDE) and data issues that make inefficient or prevent execution of our internal commercial operations processes and activities. At the same time, drive systems and process simplification and automation and achieve best practices Identify and implement key technologies that will maximize the efficiency of data management, order processing and reporting.
• Support internal and external Quality audits and timely closure of audit findings. Maintain Commercial SOX compliancy and improve controls and compliance within the commercial department.
• Ensure sales team has necessary support for all sales-related systems, Data & programs (i.e. CRM, Car Data Showpad) and sales analyses (SIP calculations, customer reports).
• Support other initiatives and tasks that are not listed above but may fall into the function’s scope and responsibility.

Requirements:

• Education and/or knowledge to the level norm acquired in a Bachelor program in or equivalent Job holder has preferably experience in a comparable position in an international industrial environment.
• Acumen and understanding of Business, financial concepts and controls/compliance: SOX, GAAP preferred.
• Total work experience of at least 8-10 year working experience in Sales Enablement, Commercial Operations or similar role, preferably in a multinational organisation and have leadership experience. Job holder must be fluent in Chinese and English (professionally verbally and written).
• Leadership potential and skills.
• Good working knowledge of MS Office, like Excel, PowerPoint and Word, preferably PowerBi.
• Strong Communication Skills.
• Result and Business oriented.
• Good Stakeholder Management
• Good Business Data analytical skills
• Proactive / self-starter and team player.
• Resilient and being able to set the right priorities.
• Leads change – Seeks opportunities.
• Ability to collaborate and build relationships – internal and external. Strong influencing skills across business functions; confidence to approach business leaders with difficult messages and defend position.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Solution minded.
• Ability to recruit, train and motivate staff.

Interested? Learn more about our Sustainability Strategy : Sustainability – Quaker Houghton