Commercial Service Project Manager/Estimator

As a J&A Glass Service PM/Estimator, you are a vital part of our team. You will be the Commercial Service point person that starts the customer experience and ensures that their contact with us will win us a lifelong business relationship with you and other divisions across J&A. The ideal candidate will thrive in a fast-paced environment, responding to client requests and ensuring exceptional service to our awesome clients.

Key Responsibilities

Service Estimating and Proposal Creation

• Prepare timely, accurate estimates for repair and replacement services, such as broken glass, door hardware, and storefronts.
• Assess project scope through information gained from scheduled site visits or client inquiries, providing precise pricing for service work.
• Create and deliver clear service proposals to ensure client understanding and transparency.
  
  

Project Coordination and Management

• Schedule and coordinate service crews to respond to client needs efficiently.
• Oversee project timelines, ensuring on-time delivery while maintaining safety and quality standards.
• Manage material orders and coordinate with suppliers to guarantee timely deliveries.
  
  

Client Relationship Management

• Serve as the main contact for property management clients, fostering long-term, positive relationships.
• Communicate proactively with clients to provide updates, address concerns, and ensure satisfaction.
• Encourage repeat business by understanding and exceeding client expectations.
  
  

Team Leadership and Field Support

• Collaborate with field supervisors and installation crews to ensure seamless project execution.
• Lead service teams by enforcing safety protocols and quality standards.
• Continually learn the trade to help forecast work progress and support the resolution of on-site challenges.
  
  

Administrative and Financial Oversight

• Track and manage project expenses to maintain profitability and budget alignment.
• Handle change orders promptly to adapt to client needs.
• Approve timesheets, invoices, and vendor payments related to service projects.
  
  

Sales and Marketing

• Respond to incoming calls professionally, addressing service inquiries and converting them into scheduled jobs.
• Manage website service requests, social media posts, and sales functions to promote services and generate new business.
  
  

Customer Service and Payment Collection

• Complete work orders, return customer calls, and resolve customer complaints.
• Collect payments and follow up on outstanding balances.
• Assist with efficient scheduling and routing of service professionals.
  
  

Warranty and Follow-Up Services

• Coordinate follow-up services or warranty work to ensure client satisfaction.
• Conduct post-service client reviews to gather feedback and improve future performance.
  
  

Additional Duties

• Perform administrative tasks as needed, including cross-training in related roles to support team efficiency.
  
  

Qualifications

• Have or be willing to gain knowledge of glass, storefront, door hardware, and glazing service operations.
• Ability to quickly assess service needs and provide accurate estimates.
• Strong relationship-building skills, particularly with property management clients.
• Proficient in Microsoft Office and other job management software (training provided).
• Excellent organizational and communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Previous experience in customer service or project management preferred.
  
  

Job Type

Full-time

Salary

$40,000 - $65,000 per year

Benefits

• 401(k) Matching
• Dental Insurance
• Vision Insurance
• Health Insurance
• Health Savings Account
• Paid Time Off
  
  

About J&A Glass & Mirror Inc.

At J&A Glass, we pride ourselves on being a leading provider of comprehensive glass and glazing solutions. Our commitment to top-level communication, innovation, quality design, fabrication, and installation has made us a preferred partner of architects, contractors, and property owners across the Twin Cities area.

Our team is passionate about excellence, and we are always striving to improve our craft. We believe in fostering personal and professional growth, and we encourage our team members to challenge themselves to reach their full potential. We operate with integrity and prioritize safety while still maintaining a fun and collaborative work environment.

We are seeking dedicated professionals who share our values and passion for excellence. As a member of our team, you will have the opportunity to work on a wide range of exciting projects and collaborate with many incredible clients, glazing professionals, and suppliers in the industry. We offer competitive compensation, benefits, and opportunities for career advancement.

Join us at J&A Glass, and help us continually set the standard for what the construction industry expects from all of its trades!

www.jaglassinc.com

7:30am-4:00pm