CLIENT SOLUTIONS EXECUTIVE (PRESALES & PROJECT MANAGEMENT) (TH)

SWAT Mobility (SWAT) is a leading AI routing technology firm in Southeast Asia and Japan, specializing in resolving vehicle routing challenges. Committed to fostering sustainability, SWAT enhances resource efficiency and reduces carbon emissions. The company offers demand-responsive transportation solutions for the mobility industry and delivery planning for the logistics industry. Our customers are city governments, transport operators, enterprises and business owners. Our solutions aim to enhance overall efficiency and provide cost savings by optimizing transportation and delivery services. With over 10 million routes completed across eight country markets, SWAT is poised for hypergrowth across the region.

Role Overview

As a Client Solutions Executive, you will act as the bridge between our sales, product, and delivery teams. Your primary focus will be on pre-sales technical solutioning, understanding client needs, crafting optimal solutions using SWAT’s products, and ensuring smooth project setup and handoff to the delivery team. You will also provide project management support post-sale to ensure project success, client satisfaction, and operational continuity.

The is a high-impact, client-facing role for someone with strong analytical thinking, deep product knowledge, hands-on,  and a consultative mindset.

Key Responsibilities

Presales & Solutioning

• Act as the subject matter expert for SWAT’s product suite during the sales process
• Lead technical discovery sessions with potential clients to understand operational challenges, requirements, and constraints
• Design and propose tailored solutions, including product configurations, deployment models, and integration plans
• Prepare client-facing solution documents (e.g. functional descriptions, scope of work, solution proposal decks, RFPs)
• Collaborate with Product, Engineering, Project Management and Operations team to ensure solution feasibility and finalize resource estimates
• Ensure all proposed solutions align with client goals, resolves pain points, matches contractual terms, delivery capabilities, and SWAT’s product roadmap
• Conduct product demonstrations and Proof of Concepts (POCs) for clients

Project Management

• Lead project setup, initiation, and post-contract signing management, ensuring seamless transition from presales to project delivery
• Provides leadership to project management starting from pre-sales. Lead entire life cycle of system implementation projects in both waterfall and agile methods
• Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
• Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
• Liaise with relevant stakeholders to provision development and deployment activities
• Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
• Resource management
• Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
• Continuously streamlines project management practices and improves the efficiency of project rollout
• Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations
• Project related operations, training and testing related tasks as required
• Other ad-hoc duties as assigned on a day to day basis

Technical Support

• Review and understand existing codebase to improve solutioning results
• Develop and maintain scripts to automate various workflows and improve operational efficiency

Desired Skills:

• Strong communication skills; confidence to speak with clients, suppliers, and users. Someone who can explain complex technical concepts to both technical and non-technical stakeholders
• Strong technical skills, able to understand codebase, automate workflows
• Strong technical grasp of product platforms and eagerness to learn SWAT’s routing engine, ops interface, and APIs
• Strategic thinker who can tailor product capabilities to client needs with minimal supervision
• Able to build strong processes
• Loves challenges, autonomy and independence
• Team player - able to pick up the slack to ensure the smooth running of operations
• Fast learner and technologically savvy, able to pick up SWAT’s technology and new monitoring tools quickly
• Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
• Passionate about customer success
• Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day
• Ability to prioritize, be responsible and hands on. This is relevant both on the operation side and on the customer-facing aspects.  
• Quickly able to judge when escalations are required, but decisive to solve most issues independently

Qualifications:

• More than 3 years of customer facing / engineering experience for candidates with a Bachelor’s degree in Computer Science / Engineering or equivalent from a recognized university. 
• Good communication skills, and strong stakeholder management abilities. Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy
• Proficient in Thai and English
• Proficiency or able to learn related software tools quickly (JIRA, Notion, Gsuite, Figma, Metabase, etc)
• Bonus points for:
• Experience or education in project management
• Familiarity with transport routing, fleet management, logistics, enterprise software deployments
• Ability to interpret or work with simple code snippets, APIs, or backend configurations