aCommerce

Associate Manager - Fulfillment

14 days ago

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Duties And Responsibilities

Plan and manage resources to meet all SLA with efficiency
Lead and conduct the pre shift brief
Encourage team members to align with company standards
Supervise team members to strictly follow SOPs
Daily tracking for fulfillment performance to understand on current status and key issue
Follow up with 3rd party fulfillment for daily operation pending issue, coordinate with related department and update status
Consolidate daily information from multi-portal to be warp up and update in daily operation meeting
Track packaging usage with fulfilled order, review packaging inventory and coordinate with 3PL and procurement
Manage ticket request pending to ensure they are updated within SLA
Perform daily audit with 3rd party fulfillment participate to ensure that they are comply on fulfillment SOP
Provide weekly performance report for update to Line manager
Onsite support with 3rd party fulfillment during campaign period

Qualification

Bachelor's degree in any related fields
Minimum 5 years experience related to warehouse or fulfillment operation, prefer from E-commerce environment in B2C business
Good knowledge in warehouse and fulfillment activities related to Inbound, Outbound, Inventory management and Return processes
Experience in Performance dashboard and database management
Excellent skill in Excel and PowerPoint
Can communicate in English
Able to work under pressure with due date commitment