FundRock LIS S.A. is a successful third-party UCITS management company and AIFM headquartered in Luxembourg and with an office in Dublin, delivering fund solutions to renowned investment managers and fund initiators.

Founded in 2011, we focus on private equity, real estate, infrastructure and debt asset classes. Today we are the leading third-party AIFM in the private funds space.

In September 2022, our company was acquired by Apex Group. Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 13,000 employees globally, Apex Group provides services into 50 jurisdictions delivering an expansive range of services to asset managers, financial institutions, private clients, and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund raising solutions, fund administration, digital onboarding and bank accounts, depositary, custody, super ManCo, corporate services and a pioneering ESG and sustainability services. Apex Group’s purpose is to be more than just a financial services provider and is committed to driving positive change to address three core areas; the environment and climate change, women’s empowerment and economic independence, education and social mobility.

We are currently looking for a Client Service Manager to support our Luxembourg department in charge of the Client Service Management for our international client base.

Job Specification:

• Work proactively on a portfolio of clients to coordinate the daily activities of the funds under management;
• Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries;
• Set-up and lead AIFM service review calls with clients to maintain a strong relationship;
• Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls;
• Ensure compliance with internal and external processes;
• Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures;
• Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information;
• Ensue all funds have up-to-date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum.
• Prepare the Operating Memorandum and coordinate internal and external review of such document;
• Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms, other fund related reports; where needed, resolve issues on missing information;
• Ensure all investor subscription documents, incl. side letters are internally reviewed and saved on client folder;
• Manage investors’ side letter matrix and resolve any gaps on responsible parties or approaching deadline;
• Where FundRock LIS S.A. acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board meeting agenda
• Present the AIFM report in Board meetings
• Ensure coordination and review of fund financial reports and long form reports;
• Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company;
• Preparation of presentation materials for physical client visits;
• Calculate and review client fees, create invoices and manage timely payment;
• Identify opportunities to enhance the client relationship;
• Support with ad hoc projects.
  
  

Skills Required:

• Academic degree, preferably in Finance or Economics;
• A minimum of 5 years of experience in fund industry;
• Knowledge of alternative investment funds and alternative asset classes (i.e. real estate, private equity);
• Strong commercial awareness, analytical and communications skills;
• Good working knowledge in MS Office suite;
• Fluent in English with excellent written and oral communication skills.
  
  

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.