Job Purpose

The purpose of this position is to help our new and existing client families with all service requests. This includes answering incoming client calls/emails, assisting advisors with client review preparation and follow ups from client review meetings, and meeting with clients to review their plans, deliver contracts, do additional client paperwork, etc.

Minimum Requirements:

• Associates Degree preferred
• Financial Industry experience required
• 2 + years working alongside a Financial Advisor in a fast-paced office environment preferred
• Experience with MS Office Suite and the ability to learn new software quickly
• Licenses: Series 65 and Alabama Life and Health (if not licensed, company will pay for the licensing but all licenses must be obtained within 6 months of hire date)

This position requires that you possess the following skills:

• Strong organizational skills
• Excellent communication, both written and verbal
• Attention to detail and accuracy
• Proactiveness and consistent follow-through
• Ability to prioritize projects and manage time
• Provide outstanding customer service
• Good-natured, positive attitude
• Self-directed initiative
• A desire for continuous learning
• Ability to adhere to complex regulatory and compliance requirements
• Ability to work well in a fast-paced, demanding environment
• Strong problem solving skills

Duties and Responsibilities:

This Client Relations Specialist will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the advisor for client reviews. Other daily, weekly, and/or monthly tasks may include:

• Submitting allocation changes that the advisors have determined, assisting with penalty-free withdrawals and income elections on annuity contracts, running performance reports for client meetings and phone calls, assisting clients with logging into their Client Portal accounts, updating financial Roadmaps for client review meetings, processing RMD’s, opening new accounts for existing clients when needed, assisting clients with employer plan rollovers, etc.
• Utilizing websites and software to obtain client and product information
• Responding to client service calls, emails and texts in a friendly and professional manner
• Completing each service request and resolving client issues in a timely manner
• Inputting detailed notes into CRM and keeping updated
• Coordinating and following up on client transfers, contributions, distributions
• Preparing servicing documents, communicating with clients to obtain signatures and/or supporting documents, reviewing documents prior to submission, and following the process through to ensure completion
• Updating client plans for upcoming review appointments and processing post-review follow up items
• Maintaining professional communication with clients and other team members
• Assisting in setting client appointments for advisors when needed
• Cross training to assist with New Business processing
• Meeting with clients to review plans, answer questions, deliver contracts, etc.

Compensation:

$50,000 to $75,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Benefit packages for this role may include healthcare

insurance offerings and paid leave as provided by applicable law.