Senior Account Director / Partner Strategy

About Alloy Digital

Alloy Digital is a fast-growing digital agency that delivers innovative solutions across design, development, data, and technology. We partner with leading brands to create impactful digital experiences, from websites and apps to data-driven campaigns.

As a Senior Account Director at Alloy Digital, youʼll have the opportunity to work with a dynamic team of experts and help shape exceptional client outcomes.

Position Overview

The Account Director / Partner Strategy Director acts as the liaison between internal execution teams and Key Client stakeholders on all project/product and account level engagements. This role is responsible for Director and VP level stakeholder communications, supporting internal direction, client partnership (trusted advisor who provides strategy), and oversight of client interactions. The Director possesses relationship development, critical thinking, and strategy talents and enlists these capabilities to lead client partner strategy, client proposals/ presentations, and client meetings. Additional management responsibilities include leading a team of account managers.

Key Responsibilities

Account Management & Partner Strategy

• Serves as the Alloy lead for strategy discussion with our client-partners, collaborating with our internal strategy team to create a holistic strategic direction
• Leads the intake and scoping for strategic engagements, including statement of work and proposals
• Build and nurture strong client relationships, anticipating their needs and providing strategic insights.
• Determine (in collaboration with the partner) and define the client's business goals and objectives, and the strategy needed to achieve said objectives.
• Collaborate with the cross-functional team to create and deliver client presentations, including project updates, strategy discussions, and quarterly performance reviews.

Team Leadership & Management

• Manage the account team through direct management responsibilities, modeling best practices, development planning, and training.
• Organize and coordinate workflows across teams, ensuring alignment with project timelines and objectives.
• Serve as a liaison between the client and internal teams, translating client goals into actionable tasks.

• Engage internal resources to deploy, optimize, and bring value to client partnerships
• Work closely with clients to analyze and optimize product/project performance by
• communicating details of strategy, execution, and supporting the client for all needs, and
• requests
• Prioritizes and manages multiple tasks simultaneously while coordinating with others
• departments, both internally and externally

• Project Oversight & Strategic Planning
• Provide strategic direction and an account-level point of view to ensure all work aligns with client goals and objectives.
• Collaborate closely with a dedicated project manager to coordinate project planning, execution, and delivery.
• Partner with the project manager to ensure budgets, timelines, and deliverables are managed effectively and remain on track.
• Lead strategic account planning efforts, collaborating with Digital Strategy, identifying opportunities for client retention, growth, and long-term success.
• Evaluate project performance and success metrics, offering post-project analysis and actionable recommendations to enhance future outcomes.

• Qualifications & Skills
• Experience: 10-15 years in account management, preferably in a software company, digital agency, or similar environment.
• Communication: Exceptional verbal and written communication skills, with the ability to present complex ideas.
• Team Leadership: Proven ability to lead and manage cross-functional teams, ensuring alignment and success.
• Client Management: Strong relationship-building skills, client-first approach, and a track record of managing multiple accounts.
• Technical Knowledge: Familiarity with digital development, UX/UI design processes, data analytics, and QA workflows is a plus.
• Growth: Demonstrated track record of acquisition, account growth, retention, and
• Problem Solving: Strategic thinker who can anticipate challenges, adapt to changing needs, and deliver solutions.
• What We Offer
• Flexible working environment (remote or hybrid).
• Unlimited PTO.
• Opportunities for professional development and career growth.
• A collaborative and supportive team culture.
• The chance to work on exciting and impactful projects for leading brands.