We are seeking a strategic and people-focused Claims Learning and Development (L&D) Manager to lead the design, delivery, and continuous improvement of learning initiatives across our Independent Agent Channel’s Claims organization. In this role you will be responsible for the leadership and development of the Learning & Development Team including driving performance and supporting a culture of continuous growth. The ideal candidate will have a passion for employee development and experience managing learning strategies with a strong foundation in facilitation, curriculum & content development, as well as instructional design oversight.

Key Responsibilities

• Manage and mentor a team of trainers, instructional designer and/or external partners, fostering a culture of innovation, accountability, and collaboration within the Claims, Human Resources and Claim’s L&D team.
• Develop and organize the claims training curriculum which maximizes learner engagement, addresses skill gaps, and aligns with organizational goals, ensuring scalability, competency-based design, and adherence to industry best practices.
• Guide the development of training content and programs for Claims, ensuring consistency, quality, and alignment with adult learning principles and operational needs.
• Oversee the facilitation strategy, ensuring training delivery methods (in-person, virtual, asynchronous) are effective and scalable across all Claims roles and levels.
• Evaluate and optimize the impact of Claims learning initiatives through data-driven insights, feedback loops, and performance metrics.
• Champion the use of technology and tools (e.g., LMS, authoring software) to enhance learning accessibility and effectiveness within the Claims environment.
• Create pre and post learning assessments to measure overall knowledge gain and areas of improvement
• Drive continuous improvement for programs under ownership
  
  

Qualifications

• 5+ years of progressive experience in Learning and Development, including leadership of learning programs and teams—preferably in Claims or insurance.
• Experience with learning content design, measurement, and facilitation.
• Familiarity with learning technology platforms (e.g., LMS) and content development tools.
• Exceptional communication, stakeholder management, and organizational skills.
• Strategic thinker with a proactive approach to problem-solving and performance improvement.
• Excellent project management and stakeholder management skills, including gathering and analyzing feedback to inform changes.
• Self-starter, able to work on a team or autonomously.
• An ability to appropriately handle confidential and sensitive information.
  
  

Perks And Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits