Title : Change Management Manager

Location : 95054, Santa Clara, CA (Onsite)

Duration : 9 Months contract (High possibility of extension)

Role Overview

Client is seeking an experienced Change Management manager to lead, develop, and implement change management strategies for our upcoming initiatives, including:

• organizational restructuring / coverage models
• process changes
• system implementations / technology integrations

This person should bring a proven track record in change management, strong communication skills, and the ability to collaborate effectively with cross-functional teams in a fast-paced, B2B technology environment.

Key Responsibilities

• Change Strategy Development:
• Partner with Client leadership to define and implement the change management strategy and approach for key projects
• Identify key stakeholders and assess the potential impact of change on various teams, business units, and partners / customers
• Develop a tailored change management plan that includes communication, training, and support strategies
• Stakeholder Engagement:
• Lead stakeholder assessments to understand potential risks, concerns, and resistance to change
• Conduct workshops, focus groups, and interviews to gather input from affected teams and address concerns
• Serve as the liaison between project teams and leadership to ensure alignment and facilitate smooth transitions
• Communication and Training:
• Develop and deliver effective communication materials (e.g., emails, presentations, newsletters) that keep stakeholders informed and engaged
• Create and execute training plans to ensure that all employees are equipped to use new systems or processes effectively
• Foster adoption by ensuring continuous feedback loops, offering support resources, and monitoring progress
• Impact Analysis & Risk Mitigation:
• Assess organizational readiness and identify potential risks or barriers to adoption
• Develop mitigation strategies for resistance and communicate them effectively across the organization
• Measure and report on change management success metrics, such as employee engagement, user adoption, and productivity improvements
• Support and Sustainability:
• Provide ongoing support and guidance post-transformation to ensure sustained adoption and integration of new technologies
• Identify opportunities for improvement and refine the change management strategy as needed
• Coach and mentor leaders and managers on best practices for managing change within their teams

Example Deliverables

• Change Management Plan:
• A comprehensive document outlining the overall change strategy, key milestones, timelines, resource allocation, and roles and responsibilities
• The plan also includes risk management strategies, communication approaches, and metrics for success
• Stakeholder Analysis and Engagement Plan:
• A report or matrix that identifies key stakeholders, analyzes their interests, and recommends tailored engagement strategies for each group
• Includes action plans for addressing concerns and overcoming resistance (e.g., understanding causes, assessing impact, tracking progress and converting resistors into advocates)
• Communication Plan & Materials:
• A detailed communication plan that includes the timing, frequency, and channels for delivering messages to different stakeholder groups
• Examples include email templates, townhall agendas, presentations, FAQs, newsletters, and intranet posts
• Training Plan and Materials [in partnership with enablement]:
• A training plan that outlines learning objectives, training formats (e.g., classroom, online), schedules, and materials for key personas (inc. management)
• Delivery materials that may include presentations, user manuals, quick-reference guides, e-learning modules, toolkits, etc.
• Feedback and Evaluation Reports:
• Surveys and focus group results that capture feedback from employees, leadership, and other stakeholders (e.g., customers / partners)
• Reports on key metrics such as adoption rates, sentiment, lessons learned, change effectiveness, and areas for continuous improvement

Tools and Techniques Used

• Change Management Frameworks:
• Prosci ADKAR Model
• Kotter’s 8-Step Change Model
• Lewin’s Change Management Model
• Project Management Tools:
• MS Project / G-Suite
• Smartsheets
• Jira
• Trello
• Communication Platforms:
• Microsoft Teams / Slack
• Intranet
• Email Campaigns
• Survey Tools:
• SurveyMonkey
• Google Forms
• Qualtrics
• Data Analytics & Reporting Tools:
• Microsoft Power BI / Tableau
• Excel / G-Sheets