Company Description

Mahlaule Consulting is a Payroll, Tax, and Recruiting Company based in Midrand, Gauteng, South Africa. The company offers expert Payroll, Tax, and Recruiting Services in South Africa. we are recruiting for the below position on behalf of our client in Johannesburg

How to Apply

visit www.nextcareers.co.za

Closing Date: 2025-05-30

The Role

Duties:

• Ensure all service calls are taken in a timely manner

• Manage the Call Centre shift rota pattern to ensure required coverage

• Manage Agents holiday rota & sickness

• Ensure all jobs for all works carried out by engineers and subcontractors are completed and kept up to date

• Ensure relevant reports are in place, up to date and added to the system in time

• Speak with engineers and customers on a daily basis both by phone and email

• Schedule engineers daily work within the designated areas

• Assist with any administrative duties as required

• Assist Call Centre Agents where necessary

Experience:

• Team leader or management experience

• Experience setting and monitoring KPI and working within strict SLA

• Experience leading a team in a call centre, service managed environment