BioLife Solutions is repeatedly named one of Washington’s 100 Best Companies to Work For, a list curated by Seattle Business Magazine. We welcome you to apply to join our dynamic, high-energy team. Here you will find a performance-based, family-oriented environment where authentic communication and treating colleagues with respect are required. Our employees receive a competitive benefits package, which includes generous company stock awards and a 401k matching program.

BioLife Solutions is a leading developer, manufacturer and supplier of class-defining cell and gene therapy bioproduction tools and services. Our solutions facilitate basic and applied research and commercialization of new therapies by maintaining the health of biologic source material and finished products during manufacturing, storage, and distribution. Our solutions offer commercial companies and clinical researchers significant improvement in shelf life and post-preservation viability and function of biologic materials. Our tools portfolio includes our proprietary, serum-free and protein-free, fully defined CryoStor® freeze media and HypoThermosol® shipping and storage media, ThawSTAR® family of automated, water-free thawing products, evo® cold chain management system, and Custom Biogenic Systems high-capacity storage freezers. Services include SciSafe biologic and pharmaceutical materials storage. For more information, please visit: www.biolifesolutions.com.

General Summary And Purpose

The Business Systems Support Specialist is a support member of the Business Systems team. This role’s primary function is to support implementation and improvement of key business systems to support key business processes across the enterprise. This role will collaborate with all departments across the company and with external consultants. This role will assist with system process analysis, documentation, testing, and support implementations, including user requirements gathering, data migration, training, and post- implementation support, to provide excellent service to BioLife’s internal customers. The ideal candidate is an excellent communicator, attentive to detail, collaborative, analytical, and reliable.

Duties And Responsibilities

• Execute and support functional area implementation requirements necessary for implementation and/or integration of new or improved systems and processes, including documenting and testing processes, and training new users post implementation.
• Support optimization of business systems, including analysis of existing systems and processes to identify opportunities for integration, consolidation, or improvement of processes, and to ensure alignment across operational entities.
• Support project planning by assisting with task management, updating documentation, creating communication/documents, and maintaining project tracking tools.
• Collaborate with internal and external project teams to analyze business needs and user
• Assist with special projects or ad hoc reporting as necessary, including data harmonization and clean up to ensure system accuracy and accurate data migration to new systems.
• Provide post-implementation support via the Business Systems help desk resolving minor issues, prioritizing and providing excellent customer service to team members.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reporting Relationships

This position reports to the Director of Business Systems, Implementation and Compliance.

Job Requirements

• Ability to communicate clearly and concisely, both orally and in writing.
• Exceptional attention to detail, resourcefulness, and follow-through.
• Ability to manage multiple tasks and projects simultaneously, while maintaining a high level of organization.
• Ability to analyze tasks and processes to understand the underlying goal, as well as impacts upstream and downstream in the process.
• Demonstrates excellent time management skills and effectively prioritizes competing responsibilities with minimal oversight; ensures deliverables are completed on time.
• Strong interpersonal skills with ability to collaborate and build a consensus with team members of all levels.
• Possess a collaborative work style, while being equally able to operate independently.
  
  

Job Specifications

• Required Experience
• 4-year college degree or equivalent experience in a related field
• 2+ years experience in a systems, information technology, or quality role, or as an owner of business processes
• Possess strong written and verbal communication skills
• Experience with multiple operational processes and systems
• Experience working collaboratively with other departments
• Demonstrated experience working with varying systems & processes, implementing improvements, consolidating processes, and providing solutions to solve user issues
• Possess strong analytical skills and capable of articulating the analysis to a greater audience
  
  

Preferred Experience

• Experience with System Selection and Implementation
• Experience with NetSuite ERP and/or Salesforce
• Experience within a SOX compliant Internal Control environment
  
  

BioLife Solutions is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

BioLife Solutions provides a substance-free workplace, and all offers of employment will be contingent on opiate drug test and background check.

The US base salary range for this position at full-time is $56,562 - $84,790 per year. This range represents the full compensation range for this position, with consideration given to experience, skills, and qualifications. Typically, new hires are brought in at or near the midpoint of the range to allow for future growth and advancement within the role.

Our salary ranges are determined by position, level, location, and market competitive benchmarks. Individual pay within a level is determined by work location (including geographic pay zone region), job related skills, experience, education, and training.

The BioLife Solutions total rewards program includes, but is not limited to medical, dental, vision, 401K with generous match, life and disability insurance as well as time off programs of Vacation and Sick time. Additionally, we believe in our team members sharing the success of our business and therefore we may provide cash bonus or stock equity grants based on company performance as a part of our total rewards package.