* Device Product Management team, endpoint management, * Relevant functional/business process experience * Proficient with mobile OS platforms and experience with macOS and Windows OS as well as access and authentication solutions, and ServiceNow platform * Production support, system maintenance, testing and implementation experience. Roles & Responsibilities: * Relevant functional/business process experience * Proficient with mobile OS platforms and experience with macOS and Windows OS as well as access and authentication solutions, and ServiceNow platform * Production support, system maintenance, testing and implementation experience. Solution Delivery * Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions * Facilitates user story creation and backlog grooming in an agile delivery environment * Proactively identifies and effectively assesses improvement opportunities * Collaborates with product managers and engineering to define requirements, KPIs, OKRs and user experience * Creates diagrams, system and end-user documentation to support new system implementation, deployment, and incident management efforts * Supports project initiation efforts by assisting in the definition of project scope and the identification/selection of targeted solution(s); assists project management in the development of work plans, effort estimates, and delivery timelines * Participates in solution testing efforts by developing test plans, preparing test environments, coordinating test execution, and validating test results * Performs application configuration in support of solution delivery initiatives * Performs testing - from device certification to OS and browser updates Production Support * Demonstrates system proficiency and leverages subject matter expertise in analyzing an d troubleshooting system issues to determine root cause * Coordinates issue resolution efforts with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders * Drives operational excellence by creating and maintaining systems documentation (e.g., Wiki, Knowledge Base Articles). Generic Managerial Skills: * Self-directed - successful with minimal direction and provides guidance and support to less senior analysts * Navigates through challenging or ambiguous situations to drive progress * Effectively interacts with internal business stakeholders/customers, cross-functional technical peers, and external business partners to understand and solve business problems * Demonstrates thought leadership, including knowledge of industry standards and trends. TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insur ance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Re financing. #LI-RJ2 Salary Range - $58,600-$125,000 a year