Position: Business - Operations Manager

Location: Paradox Museum Headquarters

Reports to: Chief Business Officer (CBO)

About Paradox Museum

Paradox Museum is a global brand delivering mind-bending experiences that challenge perception and ignite curiosity. With many locations across the world, we are redefining the museum experience through interactive exhibits that fuse science, art, and illusion. Our mission is to inspire, engage, and entertain millions through the power of paradox.

Position Overview

As the Business - Operations Manager, you will play a key leadership role at Paradox Museum’s Headquarters. This position is responsible for ensuring operational excellence across all our global locations, managing key cross-functional initiatives, and supporting strategic business planning and execution. You’ll work closely with internal teams and museum partners to streamline processes, optimize performance, and drive scalable growth.

Key Responsibilities

1. Oversee daily business operations across global locations, ensuring alignment with HQ strategies and goals
2. Develop and implement standardized operational procedures and best practices
3. Analyze KPIs and operational data to identify trends, improve performance, and inform strategic decisions
4. Update and improve existing training materials and onboarding tools.
5. Perform training sessions with local operations teams and evaluate the overall status
6. Design and implement a scalable training strategy across all locations to ensure consistent operational standards, team readiness, and customer experience
7. Conduct on site audits across museums network.
8. Assist in budgeting, forecasting, and resource planning in alignment with corporate objectives
9. Support the onboarding and integration of new museum locations and partners
10. Ensure compliance with internal policies, local regulations, and brand standards
11. Foster a high-performance culture through clear communication, accountability, and continuous improvement

Qualifications & Experience

1. Bachelor’s degree in Business Administration, Operations Management, or related field (MBA a plus)
2. 2+ years of experience in business operations, preferably in a multi-site, customer-facing organization
3. Strong analytical skills and experience with reporting tools and operational KPIs
4. Proven ability to lead projects and cross-functional initiatives from planning to execution
5. Excellent communication, leadership, and organizational skills
6. Passion for experiential brands, museums, or the entertainment industry is a strong plus

What We Offer

1. The opportunity to be part of a fast-growing, innovative global brand
2. A creative, dynamic, and collaborative work environment
3. Opportunities for growth and international exposure