Strong knowledge of ServiceNow modules (ITSM, ITOM, etc.) Experience in business process analysis and workflow automation Ability to create technical / process documents Ability to create user stories, process flows, and functional specifications Familiarity with Agile/Scrum methodologies Strong analytical, critical thinking, and problem-solving abilities Demonstrated experience presenting and negotiating with stakeholders at all levels, from team members to Managers. Base Salary Range: $80,000 / Annum - $120,000 / Annum #LI-SV2