Strong knowledge of ServiceNow modules (ITSM, ITOM, etc.)

Experience in business process analysis and workflow automation

Ability to create technical / process documents

Ability to create user stories, process flows, and functional specifications

Familiarity with Agile/Scrum methodologies

Strong analytical, critical thinking, and problem-solving abilities

Demonstrated experience presenting and negotiating with stakeholders at all levels, from team members to Managers.

Base Salary Range: $80,000 / Annum - $120,000 / Annum