You’ll Be Able To

Business as Usual

• Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows
• Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams
• Perform adhoc data analyses and provide technical support as necessary
  
  

Continuous Improvement

• Aim to learn the business context of dashboards to better understand customers’ needs and troubleshoot issues
• Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.)
• Identify ways to improve our support processes and existing products
• Adapt to evolving best practices and implement dashboard design standards
• Stay up-to-date on latest technology trends within the BI industry and MassMutual
• Summarize software update changes and proactively identify potential impacts to current products
  
  

Teaming

• Be a thought partner to other Financial Visual Analytics team members for the design, management, and documentation of solutions for new reports and dashboards
• Contribute to the team’s inclusive team environment that emphasizes open communication, knowledge sharing, and timely solution delivery
• Contribute to a team of technically minded individuals working to establish business analytics best practices that drive improved efficiency and decision making across the organization