Craftsman Collision USA is a busy body shop that takes pride in making our customer’s lives a little easier after a car accident. Committed to providing safe, timely repairs with best-in-class customer service; we are looking for professional people to join our team and help us achieve our goals. We make it our mission to put a smile on our customer’s faces. If you do too, we want to hear from you! We’re looking for an estimator that loves to work with people whether customers or the technicians in the shop. The successful candidate will demonstrate amazing communication skills, a solid knowledge of repair processes and an interest in new technologies. This expertise will earn a competitive pay plan, vacation time, we’ll support you in ongoing training and provide a great place to come to work. Role Summary: The Estimator is responsible for ensuring that all estimates for repair are accurate, fair and in accordance with work outlined by insurance company requirements. As the customer service front line, they also manage the communication with the customer regarding the repair process and costs. Requirements The Estimator is responsible for: Interacting with customers and communicating their needs and requirements Writing quality estimates by inspecting vehicles, costing parts, supplies and labor and determining time for completion of repairs Provide expertise and recommendations to customers regarding their vehicle Coordinating work processes with technicians and other necessary departments Following automobile industry safety norms and standards Perform informative and accurate walk around of all vehicles with customer and explain work performed Delivery of excellent customer service at each customer touch point Helpful and knowledgeable when communicating with customers Providing customer with updates as per internal policies throughout repair process Contributing positively to their work environment and working effectively with their team To be successful in this role the candidate must have: Strong automotive estimating skills required: CCC, Mitchell DRP experience preferred Proficiency in collision repair management systems Multi-tasking abilities Strong customer service and communication skills both verbal and in writing Ability to prioritize time and work independently Desire to work in a performance based environment Applicants must be over 18 with driver’s license and have a clean driving record Must pass background check for insurance requirements Strong organizational skills Very strong computer based skill set Spanish speaking an asset Only those authorized to work in the US will be considered Benefits Competitive pay plan based on experience 2 week’s vacation Medical, dental and other benefits Your cover letter and resume should clearly outline how your qualifications & experience fit this position. While we appreciate all applications, only those selected for an interview will be contacted. No phone calls please.