Craftsman Collision USA is a busy body shop that takes pride in making our customer’s lives a little easier after a car accident. Committed to providing safe, timely repairs with best-in-class customer service; we are looking for professional people to join our team and help us achieve our goals. We make it our mission to put a smile on our customer’s faces. If you do too, we want to hear from you!

We’re looking for an estimator that loves to work with people whether customers or the technicians in the shop. The successful candidate will demonstrate amazing communication skills, a solid knowledge of repair processes and an interest in new technologies. This expertise will earn a competitive pay plan, vacation time, we’ll support you in ongoing training and provide a great place to come to work.

Role Summary

The Estimator is responsible for ensuring that all estimates for repair are accurate, fair and in accordance with work outlined by insurance company requirements. As the customer service front line, they also manage the communication with the customer regarding the repair process and costs.

Requirements

The Estimator is responsible for:

Interacting with customers and communicating their needs and requirements

Writing quality estimates by inspecting vehicles, costing parts, supplies and labor and determining time for completion of repairs

Provide expertise and recommendations to customers regarding their vehicle

Coordinating work processes with technicians and other necessary departments

Following automobile industry safety norms and standards

Perform informative and accurate walk around of all vehicles with customer and explain work performed

Delivery of excellent customer service at each customer touch point

Helpful and knowledgeable when communicating with customers

Providing customer with updates as per internal policies throughout repair process

Contributing positively to their work environment and working effectively with their team

To be successful in this role the candidate must have:

Strong automotive estimating skills required: CCC, Mitchell

DRP Experience Preferred

Proficiency in collision repair management systems

Multi-tasking abilities

Strong customer service and communication skills both verbal and in writing

Ability to prioritize time and work independently

Desire to work in a performance based environment

Applicants must be over 18 with driver’s license and have a clean driving record

Must pass background check for insurance requirements

Strong organizational skills

Very strong computer based skill set

Spanish speaking an asset

Only those authorized to work in the US will be considered

Benefits

Competitive pay plan based on experience

2 week’s vacation

Medical, Dental And Other Benefits

Your cover letter and resume should clearly outline how your qualifications & experience fit this position.

While we appreciate all applications, only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.